United States Consular Agencies
United States Consular Agency Cancun
(Blvd. Kukulkan Km 13,
Torre La Europea, Despacho 301 ZH
Cancun, Quintana Roo, Mexico 77500)
The U.S. Consular Agency in Cancun is open for business Monday through Friday from 8:30 am to 1:30 pm. An appointment is required for all services such as U.S. passport applications, notarials, and other requests for in-person meetings. Please make an appointment by calling the office phone during normal office hours. Emergency cases are accepted as walk-ins.
Phone from Mexico 999 316 7168, from the U.S. (1) 844 528 6611
E-mail: ConAgencyCancun@state.gov
United States Consular Agency Playa Del Carmen
(Plaza Progreso, Local 33 Carretera Federal Puerto Juarez-Chetumal, Mz. 293 Lt. 1. Playa del Carmen, Quintana Roo C.P. 77710).
The U.S. Consular Agency in Playa del Carmen is open for business Monday through Friday, from 9:00 am to 1:00 pm. Please make an appointment by calling the office phone during normal office hours or send an email to: ConAgencyPlaya@state.gov containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours. Emergency cases are accepted as walk-ins.
Phone from Mexico 999 316 7168, from the U.S. (1) 844 528 6611
Email: ConAgencyPlaya@state.gov
For help in Cozumel
For routine and emergency consular services, please contact the Consular Agency in Playa del Carmen at Phone from Mexico 999 316 7168, from the U.S. (1) 844 528 6611 or ConAgencyPlaya@state.gov
The nearest United States Consulate General to Cancun and immediate area is in Merida:
Calle 60 No. 338-K x 29 y 31
Col. Alcala Martin Merida, Yucatan, Mexico 97050
Phone: 011-52-999-942-5700
Fax: 011-52-999-942-5758
U.S. Citizen Services
From Mexico: 01-999-316-7168
From the United States: 1-844-528-6611
Email: AskMeridaACS@state.gov
In the case of a life or death emergency involving a U.S. citizen occurring outside of normal business hours, please call the Merida switchboard number to be connected to the duty officer.
Save important phone numbers in your cell phone for easy and quick access.