No matter which terminal you arrive at, the scene after you leave customs will be the same, and with so many people moving through the airport, it can be a little confusing. Avoid people who are offering you a "free ride" or anything "free" at the airport, simply say "no, gracias" and keep walking, don't worry about being rude. These are timeshare salesman, and they have ruined plenty of people's vacations, so it is best to stay away from them. You could end up in a several hour long presentation and maybe even talked into buying something you didn't want with these guys.
If your vacation includes transportation
Then watch for someone holding a sign with your companies name on it (example: Apple Vacations, Best Day, or Lomas travel). They'll have your name on a list, and carry your bags to the bus.
If you need transportation to your hotel
Terminal 2 (Main): There are booths located near the baggage claim where you can purchase a voucher for either a shuttle (a suburban that you share with other people), or a private taxi. There is also another booth right after customs, and yet another oustside.
The bus to Playa del Carmen
It departs every hour from 10:30am to 9:30pm. Price is 65 pesos per person, 33 pesos for kids. This information is also on our Riviera Maya map.
The bus to downtown Cancun
It departs every hour from 4:30am to 11:30pm. Price is 35 pesos per person.
Terminal 2 (Main) : A company called ADO provides bus service from the airport to Playa del Carmen. Their terminal is located at the southeast corner of the terminal (turn to your right after exiting the main terminal). The length of the terminal is equal to about one city block.
Terminal 1 (Charter): The Charter terminal or terminal 1 is now closed.
Terminal 3: Is a brand new terminal that just opened in May 2007, located to the south of terminal 2, (Main)
Companies we recommend: